Browser compatibility
Microsoft Edge
For performance reasons we highly recommend that you use the latest version of Microsoft Edge to operate the system.
Safari
Safari is not supported.
Chrome
If you use Chrome, you do need to make sure that you allow pop-ups and redirects from AccountsIQ.
In Settings > Privacy and Security > Site Settings > Content > Pop-ups and redirects, add https://hostacct.com to the allowed list.
Troubleshooting Chrome Browsing
If you are having issues with the Chrome browser, try clearing your cache.
- Open Chrome.
- At the top right, click More (three horizontal dots).
- Click More tools > Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to Cookies and other site data, and Cached images and files, check the boxes.
- Click Clear data.
Setting up your account
When you sign up for AccountsIQ you will receive an email containing your login details and a password setup link.
Follow the instructions in the email to create a new password by clicking on the Login and Change your password link.
Once the password is created you will be redirected to the login page where you can log in to the system by entering your credentials: Company ID, User ID, and Password. Please bookmark the login page for easy access in the future.
Troubleshooting Account Setup
If you are having difficulty setting up your account, try the following:
- Please contact your local admin user (the person who set up your account) and ask them to send a new link. Your password link expires after 48 hours or when clicked twice.
- If the new password link in the email does not work, try copying and pasting it directly into a Chrome browser.