Introduction

The Email Log displays all email communications between users and a company. This includes:

• Orders
• Invoices
• Statements
• Remittances
   

See:

Emailing Sales Invoices and Customer Statements‍ 

How do I Prepare a Supplier's (Vendor's) Bulk Payment Run?‍ 

Viewing email history and status

Email history

1. Go to Email > Email Log.
2. You can search, sort, and filter any columns in the grid to check email status.
3. The email log does not refresh automatically. Click Refresh Grid to view updates. 

Email status

Emails send in the background, so you can leave this page and continue working. You can view their status in the Email Log status column:

• Pending: Request is queued and will send asap.
• Sent: Email sent successfully. You will receive a confirmation email. If an email is showing as sent but the recipient has not received it, ask them to check their junk or spam folder and add emailfrom@hostacct.com to their address book or whitelist the hostacct.com domain.
• Failed: Emails have failed to send, hover over the status to see details of the failure. 

Viewing email attachments

To view the attachment included with an invoice or statement:

• In the Email Log, find your email. Go to Actions and select Download.

Attachments are only available for two weeks. If you try to view them after this time, you will receive an error. Instead, regenerate them from the customer or supplier grid:

1. Go to Sales > Customers or Purchases > Suppliers, as relevant.
2. Find your company and under Actions select Print > Statement > PDF.

Alternatively, you can:

1. Go to Reports > Report Manager and use the reprint reports:

• Purchase (Product) Invoice Reprint
• Sales Batch Credit Note Reprint 
• Sales Batch Invoice Reprint
• Supplier Remittance Batch Print
• Customer Statements - Report