Introduction 

Resetting your Password

1. From the Login page, click the Forgotten your password link.
   
   
    
2. Enter your CompanyID, username, and email address, and click RESET PASSWORD.
3. You will receive an email containing a reset link. If the email does not come to your inbox, check your Junk/Spam folder. Click the link.
4. In the password reset screen, enter your new password. Passwords must be of a minimum of 8 characters in length and contain a number, a capital letter, and a symbol like $ £ € ! or similar to be strong. When you enter a strong password, it will show as green.
5.  Click Change Password. You will receive a confirmation message.
6.  Log in with your new password.

If you are still unable to reset your password manually or have not received the reset email, contact your admin. They can reset it by going to Group Management > Edit Users > Send Reset Email.