AccountsIQ is moving to Microsoft Azure During April and May
During April and May, in partnership with our hosting partner, NTT, AccountsIQ will be migrating all customer data from our current UK & US Data Centres to world class Microsoft Azure Data Centres in the US (US East - Virginia), UK (UK South - London) & EU (North Europe Region - Dublin).
Very simply this means:
- Your AccountsIQ login URL is going to change. You will be notified of your new URL when you logon to the system before the migration, and after the migration if you continue to use the old URL you will be automatically redirected to the new URL.
- IE Users will need to add the new Server URL to their list of trusted sites
- Clients moving to the new EU servers will need to re-install the excel add-in (if used).
- Clients moving to the new EU servers who have bespoke Integrations, will need to update their API endpoint
Expand the articles below to see detailed instructions for the migration and Frequently Asked Questions.
Click here to read more about the migration.
Logging on to AIQ
Add your new URL to the list of trusted sites from the list below (if in doubt which server you are migrating to, logon to your old URL and you will be automatically redirected to your new server from 9th May)
Full details of all IE browser settings can be found here
Clients moving to the UK or US servers need take no action to continue using the excel add-in.
Clients moving to the new EU Servers will need to re-install the excel add-in following the migration.
Download the Excel Add-in from Analysis>Excel Add-in
Download either the 32 or 64-bit installer and follow the instructions to install. If you are unsure which version of the add-in you need, follow the link to the Microsoft website to check
Time & Expenses Users
If you logon to Time and Billing through AccountsIQ, you will be automatically re-directed to the correct new Time & Billing Website.
Users who logon directly to Time & Billing will be emailed the new URL details once the migration has taken place.
|Who||Original URL||New URL|
US Clients only
The sending email address of system generated emails is also changing. Before the migration, emails come from email@example.com, after the migration emails will be sent from firstname.lastname@example.org
You should notify your email recipients of this new email address advising them to whitelist the sender to avoid emails being incorrectly identified as junk or spam.
How do I know which server I am moving to?
Before the migration, you will receive a notification of your new URL when you logon to the system.
After the migration, if you continue to use the old URL you will be automatically redirected to the correct new server.
If you are unsure where to login following the migration, go to the original URL that you usually login from and you will be automatically re-directed to your new server.
I can't login to AccountsIQ
During the server migration there will be an extended maintenance period, during which time you will not be able to logon to the system.
For clients based on the UK and US Servers, this is scheduled from 18:00 (GMT) on Friday 7th to 12:00 (GMT) on Sunday 9th May 2021.
We will send out a system notification when the migration has been completed.
There are no changes to usernames or passwords as part of the server migration. If you are unsure where to login following the migration, go to the same URL you usually login from and you will be automatically re-directed.
If you are still unable to login, contact your local admin user or email@example.com with your company or group ID (that you use to login below) and we will be able to direct you to the correct server.
I am unable to install or run the excel add-in as I don't have admin rights
Depending on the version of Excel that you are using and your subscription, you may need to be an administrator on Windows or Microsoft 365 in order to install and or run the excel add-in. You should contact your local IT support team to arrange the correct permissions to install the add-in.